From Insight to Integration: Unlocking Generative AI's potential with Process Mining and Enterprise Architecture Software

AI-driven changes: Agentic Automation at the forefront

Agentic Automation represents a paradigm shift within the domain of process automation. Unlike traditional robotic process automation (RPA) bots, which follow deterministic rules, AI agents operate with non-deterministic control flows within preset boundaries, making autonomous decisions and adapting to new data inputs, as they work alongside users in achieving certain business goals. As Craig Le Clair (2024), Principal Analyst at Forrester puts it:

“The goal of agentic process automation is to be the orchestration element, linking deterministic automation assets and transitioning them into autonomous, non-deterministic patterns.”

AI agents are capable of tasks that were once the domain of human decision-makers. In KYC processes, for example, Airwallex reported that the introduction of an AI Agent reduced false positives by 50% while boosting the number of customers that pass through the onboarding process without human intervention by 20% (Airwallex, 2023).

Process Mining: The gateway to effective Agentic Automation

Process mining and agentic automation share a symbiotic relationship: process mining uncovers where within a business process automation will be most impactful, while agentic automation delivers solutions that can be refined through continuous process insights. This interplay creates a feedback loop — insights drive action, and automation outcomes inform ongoing improvement. In this context, process mining serves as both the starting point and the guiding compass for effective GenAI adoption, monitoring and improvement (Dumas, 2025). To make this more concrete, let us consider the following synergies.

•  Identifying high-Impact automation opportunities: Process mining platforms are essential for discovering which processes have the greatest potential for automation with AI agents, and where within a process agents should be best placed. By automatically discovering end-to-end workflows from event data, and detecting and analyzing friction points, process mining enables organizations to identify high-impact automation candidates. This capability helps businesses prioritize AI investments where they can deliver the most value and bring the highest return on investment.
• Agent simulation: mitigating risks before live deployment: Once inefficiencies are identified, organizations must implement solutions without disrupting operations. Process mining platforms like Apromore provide simulation capabilities that allow businesses to test “what-if” scenarios where AI-driven agents are embedded into an end-to-end process, before deploying these agents in live environments. Through process simulation, analysts can predict agent impact on key metrics like resolution time, operational costs, user workload and customer satisfaction, and compare different automation scenarios to find the most effective solution in terms of costs and benefits.
•  Enhancing agent performance with robust process data: To achieve meaningful business outcomes through agentic automation, it’s essential for agents to fully understand how work flows across the enterprise. Process mining supplies the crucial context AI needs to grasp the business environment, enabling agents to effectively orchestrate deterministic automation assets.
• Monitoring agent performance: Process mining platforms also serve as effective monitoring systems for deployed AI agents. By continuously analyzing event data from agent executions, organizations can track how effectively AI agents interact within workflows, identify unintended process deviations, and ensure that automated solutions deliver their intended benefits. For example, in customer service, Apromore can highlight if an AI assistant is causing unexpected delays or inefficiencies, enabling timely interventions to optimize agent performance and maintain high service quality.
• Advancing process mining through GenAI: So far, we have discussed why process mining is a key enabler for agentic automation. Yet, GenAI is also pushing the boundaries of process mining – hence the symbiotic relationship between the two. Wil van der Aalst (2023), Chief Scientist at Celonis, explains: “Process mining requires structured event data, just like a spreadsheet needs numbers. However, it is possible to turn unstructured data into structured data using AI/ML techniques. For example, textual messages can be classified using supervised learning techniques (e.g., this message is a “service request”, and the customer is “angry”, or this sensor is now malfunctioning).” GenAI thus facilitates the analysis of unstructured data, enabling the extraction of deeper insights from various data sources. This advancement allows for more comprehensive process optimization strategies. Leading vendors such as Apromore and Celonis have furthermore introduced dedicated copilots to enhance user experience through conversational interfaces.

Apromore’s Copilot uses GenAI to enhance user experience in process discovery and simulation.

These developments position process mining not only as a diagnostic tool but also as a strategic enabler for Agentic AI adoption, giving a significant boost to the total addressable market that these tools tap into. By highlighting which processes and tasks are most ripe for automation, and providing insights into the underlying reasons behind inefficiencies, process mining software lays the groundwork for seamless integration of AI agents into business operations.

Apromore: A testimony of research-based innovation

Apromore, a Melbourne and New-York-based category leader (see Gartner’s Magic Quadrant for Process Mining Platforms) has derived its process mining software from more than ten years of research and innovation at the University of Melbourne (Australia) and the University of Tartu (Estonia). Apromore, backed by multiple funders like Salesforce and Main Capital Partners – through its earlier investment in German BPM software vendor GBTEC – stands out as a leading vendor in the process mining space, leveraging AI to deliver exceptional value to its clients. The company’s AI-driven approach, coupled with a completely no-code user experience, has helped organizations around the globe monitor and improve more than 2,500 processes, resulting in an average process efficiency increase of 51% and over 7,400 hours of work saved for its clients. (https://apromore.com/)

Apromore’s “Roundtrip Process Mining” incarnates the synergies between process mining and agentic automation discussed above, in a structured and repeatable approach for enabling agentic automation within end-to-end processes:

1. Mine current-state and identify key frictions that impact on process KPIs;
2. Design future-state with agentic automation and simulate impact;
3. Train agents with extracted topics via task mining, and test with real samples;
4. Deploy agents & monitor performance & compliance for continuous improvement.

Apromore’s Roundtrip Process Mining approach for enabling agentic automation

Marcello La Rosa, CEO of Apromore: “Process mining has emerged as a critical solution for businesses seeking to enhance operational efficiency, enable better customer experience, and accelerate digital transformation. We’re proud to see such strong interest in Apromore, which not only validates our vision and current trajectory but also fuels our ambition to define what’s possible in the field of operational intelligence. Especially in a world where AI agents can take over specific tasks, optimizing end-to-end processes in a systematic approach through our offering can really make a difference. For example, recently we’ve helped a global insurer identify and test opportunities for agentic AI in their motor claims process. A what-if scenario with an agent used to channel claims applications during the triage stage of the process showed a much more significant uplift in on-time performance than placing the agent downstream in the process to provide claims summarization for assessment purposes. Such comprehensive end-to-end automation assessment across the entire process is only possible by integrating process mining with process simulation.”

Identifying what to automate and monitoring agents in siloed environments is only half the battle however – ensuring that these automated processes integrate seamlessly into the broader organizational landscape is the next critical step. This is where enterprise architecture tools come into play. By translating the insights gained from process mining into actionable architectural strategies, enterprise architecture platforms ensure that GenAI-driven automation initiatives are sustainable, scalable, and aligned with long-term business objectives.

How Enterprise Architecture tools facilitate GenAI integration

Enterprise Architecture Management Software (EAMS) plays a crucial role in managing complex IT landscapes, ensuring that technology investments align with business objectives. EAMS provides a holistic view of an organization’s architecture and IT landscape, encompassing business processes, applications, data, and technology, providing insights into the dependencies between them, duplication or misalignment of IT, and the impacts of planned changes. History shows that when disruptive technologies emerge – like the early days of e-commerce – organizations often isolate them in separate silos, leading to long-term inefficiencies. To avoid repeating this mistake with AI, enterprise architecture tools such as Bizzdesign play a pivotal role in facilitating the seamless integration of GenAI into existing organizational landscapes. These tools provide structured frameworks that help enterprises embed AI capabilities within established business functions rather than creating isolated experiments. By enabling clear visualization of how AI agents interact with processes, data flows, and technology layers, enterprise architecture platforms ensure that AI integration aligns with business objectives and avoids redundancy.

Enterprise architecture tools facilitate the successful integration of GenAI in the organization in multiple key ways:

• Managing agent integration: Enterprise architecture tools orchestrate how AI agents fit into the broader IT landscape, ensuring no duplication of processes or customer journeys. Embedding AI capabilities into existing functions allows employees and customers to experience consistent processes, whether AI-powered or not.

• Risk management & governance: Enterprise architecture tools make explicit the principles, standards and guidelines that should govern the use of AI, ensuring that data privacy, model constraints, and compliance are consciously factored into the selection and deployment of AI tools. This is crucial when deploying AI agents that make autonomous decisions, to ensure appropriate governance is in place and effective. They also support the design and use of modular architectures with clear service-level agreements, preventing vendor lock-in and enabling the flexible exchange of AI components, together with enabling a “compliant by design” approach to AI use.

• Accelerating digital transformation: By embedding AI into the overall IT landscape through the use of architecturally aligned standards, organizations can scale their AI efforts without creating future technical debt. It ensures organizations can pivot quickly to market changes by avoiding siloed AI solutions that hinder long-term growth, accelerating solution delivery for new offerings.

These factors not only improve operational resilience but also unlock faster innovation cycles – a critical consideration for software executives and investors alike.

Bizzdesign: A Leader in EAMS

Bizzdesign is recognized as a leader in the EAMS space (see the Forrester Wave for Enterprise Architecture Management Suites). Bizzdesign is known for its robust solutions that help organizations navigate complex IT landscapes and their platform enables businesses to align their IT infrastructure with strategic goals, ensuring agility, efficiency, and compliance. By leveraging Bizzdesign’s EAMS, organizations can effectively manage the adoption and maintainability of Agentic AI, driving innovation and operational excellence.

Nick Reed, Chief Strategy Officer at Bizzdesign: “Successfully adopting generative AI is the number one priority for enterprises today.  But it comes with huge risks – privacy, security, reputation – if not implemented in a coordinated, well-governed way.  Business leaders need visibility of where the opportunities for business improvement are, transparency of what is deployed where, and the dependencies and impacts on processes, data, technology and compliance.  EA platforms are crucial for bringing together this information in a single source of truth that provides these insights to all stakeholders, to accelerate value creation through faster execution of strategy, from idea to operation. Several Bizzdesign customers are already taking advantage of this to deliver game-changing results.”

Massimo Capoccia, former VP of Product Strategy at ERP vendor and current supervisory board member of Bizzdesign: “Enterprise Architecture as an organizational capability is essential for multinationals and larger corporations in transition – for managing their complex IT landscapes and business processes (redesign). Enterprise Architecture as a profession, framework and methodology is rather mature and based on internally accepted standards. With the rapid adoption of AI within larger organizations, not just generative AI for relatively stand-alone use cases (e.g. writing content for marketing material) but especially with agentic AI integrating deeply in the data, infrastructure and system layer of organizations – the correct use of enterprise architecture management software becomes indisputably relevant to keep control over IT and business operations.”

Conclusion

GenAI and agentic automation are more than technological trends – they are catalysts for fundamental business change. By leveraging process mining tools to identify what to automate and enterprise architecture platforms to integrate these innovations into the broader IT landscape, companies can avoid the pitfalls of siloed initiatives and build scalable, resilient AI strategies. Innovative vendors like Apromore and Bizzdesign exemplify the potential of AI in these fields, setting a benchmark for others to follow. For software executives and investors, now is the time to engage, invest, and lead in this evolving landscape.

Sven van Berge Henegouwen, Managing Partner at Main Capital and lead investor in Main’s Business Transformation Software portfolio, concludes: “AI-driven process mining and enterprise architecture management are revolutionizing the way businesses operate. By integrating these advanced technologies, companies can achieve unmatched efficiency, precision, and strategic insights, catalyzing transformative change across industries. As a pure software investor, with more than 20 years’ experience in the industry, we constantly analyze trends and developments in the market and find the right investment areas for our company, portfolio and LPs. With our dedicated Product, Tech & AI capability within our Performance Excellence practice, we push innovation and make impact together with portfolio companies every day.”

References

Le Clair, C. (2024, December 12). The Rise of Agentic Process Automation [Video]. YouTube. https://www.youtube.com/watch?v=CldVWpye4Wk

Airwallex (2023, December 6). Airwallex improves customer onboarding with generative AI. https://www.airwallex.com/newsroom/airwallex-improves-customer-onboarding-with-generative-ai

van der Aalst, W. (2023, December 7). Process Management after ChatGPT: How Generative and Predictive AI Relate to Process Mining. LinkedIn. https://www.linkedin.com/pulse/process-management-after-chatgpt-how-generative-ai-wil-van-der-aalst-lyyzc/

Dumas, M. (2025, April 2). Process intelligence: The foundation of agentic AI success. PEX Network. https://www.processexcellencenetwork.com/ai/articles/process-intelligence-agentic-ai