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Main Insight Event 2021 

Customer Success – Win with your customer

Leading enterprise software companies generate 30% of their growth from existing customers. Customer Success Management can be a major value driver for B2B software companies. Join the Main Insight Event in Stockholm and learn from the best how you and your customer can win together.        

18 november 2021


Registration has now been closed. 

Why join the Main Insight Event in Stockholm?

Customer Success Management can be a major value driver for B2B software companies, and is more effective than focusing on churn reduction. That is, when utilized correctly. During the Insight Event Nordics we will discuss how to implement a customer success strategy in your customer journey, and the best practices in driving up- and cross-sell.

Learn from renowned experts   

At the Main Insight Event in Stockholm, CSM-leaders from international software companies will share their best practices and explain how you can turn customer success into a major value driver for your company.

A place to share and discuss all things CSM   

We have selected a high-quality program, filled with key-notes and interactive discussions, designed to spark conversations in the audience. Grab the opportunity to discuss challenges with peers in the enterprise software industry.

Join our exclusive C-suite network  

Join other C-suite participants from B2B software companies in the Nordics in various segments, all looking to take their customer success management to the next level. First-hand valuable insights and connections.  

Main Insight Event Program

Thursday, November 18th, 2021

12:00 – 13:00


13:00 – 13:15

Word of welcome: Wessel Ploegmakers, Partner Moderator: Paulina Modlitba

13:15 – 13:45

Dr. Andreas Jonason, Partner

13:45 – 14:15

Colin Nelson, Chief Consulting Officer

14:15 – 15:00


15:00 – 15:30

Marcus Karlsson, Solution Consultant

15:30 – 16:00

Marcus Krogdahl, Sr. Customer Success Manager

16:00 – 16:30

Panel Discussion

16:30 – 18:00

Networking drinks discussion 

"Glad I joined the event, it really helped me for both inspiration as for networking. Great to hear the lessons learned from other entrepreneurs."

Martijn Garretsen
Managing Director Blue Billywig

"Felt like I was back in business school for a moment listening to a digital marketing session. But this was real life experience. "

Mike Peters
CEO Optimizers Nordic AB

"Mains event was incredibly business-like, concrete and fun. During the event, we touched on issues and case studies that all companies and CEO´s recognize and could discuss these with each other. For me, the event was instructive and useful and provided a good network that we could keep in touch with. I highly recommend this event. "

Pär Cederholm
CEO Assessio


Presentation Insight event Nordics 2021